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Dispatch within 48 hours

Every Lyne Juline order is prepared with care and dispatched within 48 business hours, excluding weekends and public holidays.

As soon as your order has been dispatched, you will receive the information you need to track its journey.

Complimentary standard delivery

Standard delivery is complimentary on all Lyne Juline orders.

We take great care in preparing every parcel so that your order reaches you in the best possible condition.

Carefully prepared packaging

Every order is prepared with the greatest attention.

Your items are carefully wrapped to preserve the elegance of the Lyne Juline experience down to the smallest detail.

Would you like to send your order as a gift? You can also add a personalised message to accompany it.

Delivery times

Delivery times may vary depending on the destination and the carrier.

They begin from the moment your order is dispatched.

A question about your delivery?

Our customer service team is available to help with any questions regarding your order, dispatch or delivery.

You can contact us via our contact form.

Your order deserves as much care as the piece you have chosen.

Returns or exchanges within 30 days

You have 30 days from the date you receive your order to request a return or exchange.

We want you to be completely satisfied with your Lyne Juline purchase. If an item is not right for you, our customer service team will guide you through the return process.

How to make a return

Before returning an item, please contact us via our contact form so that we can explain the procedure.

Returns are made by post.

Return conditions

Returned items must be in their original condition, unworn, unused and accompanied by their original accessories and packaging.

Return shipping costs are the customer’s responsibility, except in the case of a defective item or an error on the part of Lyne Juline.

Once your return has been received and inspected, we will process your refund or exchange according to your request and the applicable conditions.

Exchanges

Would you like to change the model or colour?

Please contact our customer service team. We will check the availability of the requested piece and explain the next steps.

As Lyne Juline creations are offered in limited editions, some models may no longer be available at the time of your exchange request.

International returns

Any customs fees related to a return are the customer’s responsibility.

Need help?

Our customer service team is available to answer any questions regarding a return, exchange or refund.

You can contact us via our contact form.

We want your Lyne Juline choice to bring you pleasure, from the first glance to everyday life.

At Lyne Juline, the security of your purchases is a priority.

Most payments made on our online store are processed through Stripe, a secure payment solution designed to protect your banking information throughout the transaction.

Your banking details remain protected

Lyne Juline does not have access to your full banking information.

The information required to process your payment is securely transmitted to Stripe or to the payment provider selected at checkout.

Protected transactions

Our website uses a secure connection to protect the information exchanged while you browse and place your order.

Depending on your bank and the payment method used, an additional verification step may be required to confirm the transaction.

Payment methods

The payment methods available to you are displayed directly at checkout.

They may vary depending on your country, bank or device.

A question about your payment?

If you experience any difficulty while paying for your order, our customer service team is available via our contact form.

Choose your piece. We take care of the security of your payment.