Returns or exchanges within 30 days
You have 30 days from the date you receive your order to request a return or exchange.
We want you to be completely satisfied with your Lyne Juline purchase. If an item is not right for you, our customer service team will guide you through the return process.
How to make a return
Before returning an item, please contact us via our contact form so that we can explain the procedure.
Returns are made by post.
Return conditions
Returned items must be in their original condition, unworn, unused and accompanied by their original accessories and packaging.
Return shipping costs are the customer’s responsibility, except in the case of a defective item or an error on the part of Lyne Juline.
Once your return has been received and inspected, we will process your refund or exchange according to your request and the applicable conditions.
Exchanges
Would you like to change the model or colour?
Please contact our customer service team. We will check the availability of the requested piece and explain the next steps.
As Lyne Juline creations are offered in limited editions, some models may no longer be available at the time of your exchange request.
International returns
Any customs fees related to a return are the customer’s responsibility.
Need help?
Our customer service team is available to answer any questions regarding a return, exchange or refund.
You can contact us via our contact form.
We want your Lyne Juline choice to bring you pleasure, from the first glance to everyday life.